Whether you realize it or not, both personal and professional elements of your personality - or those of your team - are reflected on your brand’s social media. We understand it can be hard to manage both sides while maintaining your brand’s personality and voice. Both aspects are important to your social media accounts’ success and gaining more followers. Getting personal with your customers is more valuable than you know. Customers appreciate businesses that are authentic, comedic, and follow trends, however, it’s also important to be professional and represent your brand appropriately. So, where do you find the balance?
Social media is a great way for any and all brands to connect and engage with customers. Globally, there are over 3.6 billion people that use social media and that number is expected to grow to about 4.41 billion in 2025. Social media offers an infinite amount of opportunities for your brand to connect with customers.
Instagram is a great platform for sharing video and photo content with your followers. It offers you an opportunity to further connect with customers, current and potential. Since its April 2012 launch, Instagram has continued to grow. Over a billion people from all over the world use Instagram every month. There are about 140 million users from the US and that number is growing every day. The average user is on the platform for about 30 minutes every day. That’s the perfect amount of time for your business to get its name out there, build connections, and hopefully, gain more followers. That’s why what sort of content you post on your business Instagram account matters! Not only does the content and its design matter, but having an Instagram theme.
Have you ever really listened to your customers talk about your business or industry? Sure, you’ve seen comments or conversations online of customers talking about what they love about your brand… a product, an offering, a post. Or maybe you’re tracking feedback and posts about things your audience wishes were different. Well, that’s what social listening is all about.
Clubhouse is a new social platform that launched in March of 2020. This newly introduced platform began as a relatively small community, but now has around 2 million active weekly users, talk about growth! It was originally created to ‘allow people everywhere to talk, tell stories, develop ideas, deepen friendships, and meet interesting people around the world’.
TikTok, is taking the social world by storm. If you haven’t heard of it yet, TikTok is a video-sharing social networking service where users have the opportunity to create a variety of short videos from various genres like comedy, dance, and education that can range from 15 to 60 seconds long.